AC Lifts - Testimonials

I just had installed a new 4 post lift from American Custom Lifts. I don't post often but wanted to share my experience. I did research both with-in Club Cobra and on-line and decided on American Custom Lift. From my first call to Brad (I believe he is the owner) to the call from him today, to make sure that I was satisfied with the lift and Saturday's installation, I spoke with him personally. My initial call for information resulted in no sales pressure and he even said positive things about some of his competitors that I was considering. After talking to him and getting direct answers to my questions I placed an order right before Christmas. He indicated 4 to 6 weeks delivery and met that time frame. He even called me between Christmas and New Years while they were closed just to up-date me on the progress. I'm near San Antonio, Texas and he had the lift delivered from Fort Worth by the installers. About 3 hours after they arrived they were finished, cleaned up, and sure I was comfortable with the operation. In my opinion this lift is much sturdier, easier to operate, and hence safer than others I was considering. You owe it to yourself to at least check them out if you are in the market for a free standing 4-post lift.
-Arlen

Thanks Brad. I'll get the pictures to you when I re-arrange the vehicles. Right now my 72" Bad Boy ZTR Mower is underneath and a six passenger electric golf car is on top. I am very pleased with your lift...it's one of the few things I've bought online and by phone that exceeded expectations in every regard. And give my best regards to Debra who helped me so much.
 -Rob DePree

Brad,
It sure is nice knowing you're there for us if we have a problem!!  We will definitely be recommending you to anyone we know who wants to put in a lift of some kind!
I would say that overall, our experience (I think I can speak for Gary on this) with your company and with Kyle as well as with the crane company Kyle hired, has been very positive!  
Thank you so much for all your help and assistance with this project!
We will definitely recommend you to others who inquire!

Cheers,
-Patricia (and Gary)

Hi Brad,
We assembled the lift yesterday,no problems. I was impressed with the high quality and superb workmanship. I originally found your web site because I was looking for an American made lift. Thanks for the great product

Thanks
-Mark

Hello Debra,
I received the drip pans today.  I'm all set.  Thank you for all of your
help.  Truth be known, I decided to go with ACL after talking to you.  You
were pleasant, and professional.  Your people skills stole Back Yard Buddy's
business.
Thanks again,
-Tim

Brad,
Thanks for the follow-up.  Although I'm not operating the lifts so much this winter because of storage, it seems all is well.  I appreciate your efforts at coordinating with the installers to make everything right.  That's just good business and not so consistently seen these days.  I thank you.
I'll keep you posted and may end up throwing more business your way as neighbors and friends find the lifts to be so impressive.
-Jay Perriguey

Brad and Debra,
Can't thank you enough for your lift, Bullet-proof and your service!
With this financial debacle, at least I can go out to my garage, throw one of the Vette's on the lift and get lost.
Take Care,
 -Richard Galvani

Artie,
The parts arrived today,  I installed the valve and it works great.  I can slow the lifts fall down to a reasonable rate, which is much safer.  I'm all set now and I thank you very much.  It would be my pleasure to assist you and Brad in any way I can.  Please feel free to have prospective customers call me.  I'll do my best to help you secure the sale.  You guys have been the best and I'm sure you'll have many sales come your way.
-Robbie Trapp

Brad,
Thanks for making an exception for me.  I am having my garage doors changed out today to accompany the new lift. Thanks again. By the way, the other day when I called you to get the comparison for your product versus the Backyard Buddy, I had actually called them first.  Whoever I was supposed to talk to wasn't back from lunch so I left a message for them to call me.  It has been two days and still no one has called and since you answered my questions sincerely and honestly, you got my business. 
Brad, I want to say that your follow up is very good and that is another reason that you and I are doing business.  You make the customer feel like their business is wanted and appreciated.  You also make the customer comfortable in the buying process because you are not trying to force them or push them into something they don't need.  You are a good listener and I am sure that is why you are so successful. Keep up the same game plan, it is working well. I will send you pics once the lift is installed.
 -Tom Dickard

Thanks for being so expedient. You guys are a pleasure to work with.
-Jon Kaplan

I called and talked to Brad about a car lift that my husband has, and he could not get hold of anyone about the problem he was having with his lift. Brad gave me the name of someone that would help us. I just wanted you to know that he was so very helpful and nice to me even though it was not a lift that we’d purchased from your company. You have a very nice employee.  Thank you for all the help that was given to us. Thank you again.
-Mellie Jeppesen

Hi Brad. I’m sorry that I did not get back to you sooner, i have been out of town on business. I just got back Saturday and put my car up for the winter, The lift works perfectly. I can’t thank you enough for standing behind your product. It is so refreshing to deal with a man whose word is his bond. Again, thanks.
-Corey Leibel

Brad, Once again thank you for the great service.  As in the past, it has been a pleasure dealing with you.
 
Sincerely
-Alan Marsh

Nice to hear from you. I appreciate your staying in
touch the way you do. The lift is great, as it has
been and it continues to get the "oohs and aahs" every
time it's seen.
All the best,
-Jerry

All is well. Porsche is safely stored on the lift, appears to be working rather well. Thank you for your help, service and continued diligence in your follow up.
Cheers,
-Ken

American Custom Lifts,
Thanks for the prompt service and updates.  This level of service is seldom seen.
Thanks,
-Phil

Hi Debra,
We did receive the lift and have already installed it; looks as if everything is fine. We are charging forward on the entire project and look to be done in early February. Thanks for taking good care of us; it was a pleasure doing business with you and your company.  M
-Mike Cagley

“I am thoroughly impressed with the build quality of my new Park King Lift. With so many lifts on the market, it was an extensive search to determine which lift to go with, however after installing the lift, and seeing how effortless and safe the lift/lower is, I am very glad I made the right choice to go with an American Lift. With my background in industrial, the lift appears to be more of a commercial grade as opposed to a residential grade and when you have a couple hundred thousand sitting stacked, you don’t want to be questioning the grade of the steel or the fit and finish of the lift. I am so impressed, that I am seriously considering adding another one to our storage needs. Thank you!
- Rick

Howdy Brad,
 
Well, it’s all put together!  Once the guys at Dodson’s (installers) figured out that doing it today was the same day as the Ohio/Michigan game, they suddenly found time to install the lift yesterday. Since we’re right on the OH/MI border, that game is a huge deal around here.
 
In any case, it’s together, looks and works great, and I thank you for a quality product.  We did hit a couple little bumps along the way though.  It appears the top of each column and the cable retainers have been redesigned from what the instructions illustrate.  The new design definitely looks much cleaner without the long cross-bolt and extra hole in the side.  Unfortunately, the hardware baggy was for the old style, with the 4 long bolts & matching hardware.  Once we figured that out, we ran out and bought the hardware we needed and continued on.  We did notice the text in the instructions calls for the correct hardware; it was just that the hardware supplied matched the pictures instead.
 
My mother in law’s Camry happened to be sitting close by so after we got the lift all assembled and shuffled into place, I stuck it on the lift and we gave it a workout. Everything works great!!
 
Thanks again and I really love it!!!  I’ve already been approached by people saying they’d like one or are thinking of one, and I’m telling them you’re the only guy to buy from.
-Dean Sparks

Hi Brad, thanks for the info. I have to tell you, both you and Debra have gone the extra mileage in working with me and I sure appreciate it. I have two companies, plumbing and bail bonds and I know how it can be when there are problems. You both jumped right in as opposed to passing the buck, and got involved. Believe it or not, this has been a good experience working with both of you to solve the problem. You told me at the start, customer service is a priority and true to your word, it sure is. Thanks Again!
-Rick Galvani

Sorry for the delayed response. New pump is installed and old pump returned. Lift is now back in shape. Thanks again for the great customer service.
-Gary Church Aviation Management Associates, Inc.

Hello everyone, I had a lift installed in my garage via American Custom Lifts (a forum vendor) at the recommendation of a few people here. Brad did a great job following through with the entire process and arranged for a nice installation. It's a single post lift and works really well. I highly recommend these guys if you are considering a lift installation. Even put my 6k lbs Nissan Armada up top with no problems (lift is rated for 7k lbs)
-User at Corvette Post Forum

Next, I'm building a platform to get the 4 wheelers, and mowers up in the air (using the lift), and going to put down Race-deck flooring for a nice useable garage space.

Thanks again for your friendly, helpful customer service!
The world would be a much happier place if every vendor and service
provider was as reasonable and easy to work with as you guys!
-Michael Hodos

The lift is installed and is perfect (paint was right color with great finish).  If any potential customer asks about quality & fit you can assure them the product is first rate.  All parts shipped, all parts went together and it is heavy duty everything.  I have a 1900lb Porsche on the lift and that is barely anything for this monster...but it is excellent and the same for your follow thru.
It has been a pleasure.
-Tom

Thanks for the message. The lift continues to satisfy!  It's working perfectly and has since the day
it was installed.  It continues to be the marvel of every guest we have over to our home, especially the guys!! Thanks again.  I'm one satisfied customer!
-Jerry Drisaldi

"I appreciate your help with this and the continued support you have given me. The lift continues to work great and is one of my favorite tools. I was installing a new transmission in my 96 Impala SS (700 HP car that I race, so it requires some work now and again) when you called."
- Chris Mallory

"As always, thanks for your nice and timely note. As commented on by other customers on your web site, all of you at Custom Lifts have always been helpful, courteous and downright friendly. I appreciate that."
- Roger Brown

"I would never have ordered the GoJack if I was not 95% certain that it would do the job I needed. The test worked perfectly. I pull the motorcycle into the shed, jack it up, and scoot it over. This is now a one man process. Once on the jack I have to be careful that it does not get away from me because the amount of effort to move it is pretty small. By using 2x4s to set max limits on travel control becomes easy."
- Dennis Sellers

"Hello, I bought a 4 post American Custom Lift from you about a year ago now and I want you to know that I am very happy with it. I have friends that come over and can't believe I have a car lift in my garage and when I tell them how much I paid for it they are always amazed by how affordable they really are. No one has gone out and gotten one that I Know of yet from my recommendation mainly because most of them only have an 8 foot ceiling in their garages."
- Doug Noreen

"I just wanted to shoot you a quick email to let you know how AWESOME Ryan is. i like him even better than Jerry! he was professional and timely. i will certainly use him for years to come...
On another note, i am glad that i called you to have this yearly check up. the lift was loose in A LOT of areas. in particular, the concrete bolts were so loose that it took Ryan several turns of the torque wrench for it to be within 150 ft/lbs. he was visible concerned and very happy that i called him out.
make it a great weekend!"
- Fevin Reyes

"My lift works perfect! It was definitely worth waiting for, as I knew it would be. Thanks so much for staying with me all the way on this project-that made all the difference."
- Gary Amatangelo

"Just want to express kudos to American Custom Lifts, and especially Brad Davies for the excellent service they provided in getting my lift from California to Massachusetts, and installed.
There were a few snags here and there but Brad bird-dogged each and every one of them to my satisfaction and got the job done.
He is a man of his word and I recommend him and the company to all."
- Jerry Phelps

"With 27 years of various professional motor sports experience, cars and their care are very important to me. American Custom Lifts solved many problems with the proper storage of 5 automobiles. By installing their lift system (Phantom Park), I now have two cars in my garage and three in my basement! The entire system works beautifully and was far cheaper than building a five-car garage. The lift is also great for moving stored items between the ground floor and the basement. American Custom Lifts were extremely honest and efficient in every aspect of this project."
- John Bisignano
Motor Sports Commentator

"Brad, a final report: Paul Cole & his impressive crew worked their fannies off, overcame problems (flat tire during delivery), & very professionally finished installation of my lift last night at 9:30 PM (they didn't get home 'til after midnight). I'm very grateful to them for that effort & also to you for keeping your promise. I expect to enjoy the lift very much-eventually. Thank you."
- JP

"just a quick report...the yoke went in easily and the lift is fully operational and the talk of the neighborhood. it's such a cool piece of equipment. the cars are home after an 11 month hiatus and stacked beautifully. kevin and i had more than a moment getting my alfa under his bmw as it did boil down to mere inches for clearance with the garage door mechanism. there was lots of "STOP, STOP, STOP" and loading and unloading before we got it right but it works like a champ - on a side note - the last piece of the puzzle, our fence, goes back in friday and until we get it up and painted i find it almost impossible to resist hanging my wet swim suit and towel on the lift...it's so handy and just right there when i get out of my car from the gym...but fear not, wouldn't do that to my husband or the dignity of the equipment...funny tho.
well, thank you for all the support you have lent kevin during this time. we really appreciate everything you have done to help us."
- Loretta

"Got the lift installed Saturday, boy those guys are quick. The lift looks great and works great. I have already started using it. What kind of pictures do you want and when do you need them? I have a couple tanking right but need to ge the film developed. I have one with the Camaro on the lift the tractor underneath, the Model T sitting in front and the FFR Cobra body off to the right.
Thanks again I will be given out your name to my friends that are looking for lifts."
- Kurt Decker

"I am very pleased with the lift.
The installation was good and I would recommend them.
I would say you have a satisfied customer."
- Lee Hagwood

"I am fine and I love the lift. It has met all my expectations and the quality of the lift is excellent. Thank you for your concern"
- Lee Morse

"Please feel free to keep in touch, either via phone or email. I've looked at a bunch of the competition, and you guys seem to have the best products (and the nicest sales people). When I get to the point of buying a lift, you can rest assured you'll get the call."
- Bruce Haley (and he hasn't bought anything yet!!!!!!!)

"I wanted to write you and thank you for your help in getting the correct lift and finding someone to help me install it. Your referral for an installer was great! Paul Eschinger is very experienced, and a pleasure to work with. He really knows his business when it comes to installing lifts. Paul picked up the lift at the shipping warehouse and brought it over to my house. We unloaded it from his truck with the aid of my engine hoist. The only problems we ran into were a couple of missing washers and no leveling spacers included in the install kit. Luckily Paul came equipped with his own supply. It turns out he had run into this before and was ready. It took about six hours, but everything was installed properly and I am very satisfied with my selection. The lift works perfectly for my needs. Thank you again for your assistance. If you, your company, or Paul, ever want a referral please feel free to give out my name, number and / or email address."
- Ralph

"Hey Brad, Thanks for your follow up. Both lifts appear to be functioning fine. They also have solved the fluid leak. I want to thank you for seeing this thru. I wonder how many other people would have stood behind there product like you have! Hope to meet you someday. If you ever journey here please look me up. Thanks again, Dick J."
- Richard Johannes

"Glad to hear from you. Yeah, I'm fine, and yeah - I couldn't be happier with the lift. I'm so glad I purchased through your company. I tell everyone about your customer service and support. I'm trying to talk my friend Danny into purchasing one. Hey, tell Greg I said hi.
I'll tell Luce you said hi. Remember - need a recommendation - IT'S ME !!"
- Wayne Willington

" I installed the locking rod today and it works great. While I was working on it a neighbor stopped by to check my lift out and he took down all the information and may give you guys a call. I will probably need to be put on the payroll as I am selling these lifts to everyone I know around here. Anyway, thanks for the great service and talk to you later."
- Bob Hardin

"Thank you, I am impressed with my dealings with you."
- Bob Hardt

"My lift is fantastic! Thanks, and I'll be sure to spread the good word about your company on my websites...."
- Rob Gorden

"Thanks for all of your effort. Please know that I understand the complexities of fabrication, and shipping such a large piece of equipment. I would give ACL an A grade for everything. This interesting deal with the stops is insignificant compared to the big picture.
The only constructive remark I'd offer is one of the little steel tubes on the column to guide the flexible hydraulic hose got crushed in shipping. It took almost two hours to make that guide useable for the hose to go through. O'wise the shipping arrangement was terrific. Keep up the good work."
- Bruce Addis

" Your customer service and demand for satisfaction is far above and beyond what most people including me have come to expect in this day and age. I'm sure if the current Genesis company reputation grows it will be the reason that they fade away. On the other hand, I'm sure your company will be thriving far into the future. Keep pushing forward! If anyone deserves an A+ for service and reliability it is definitely you guys. With all that went on, you guys were always there to help with professionalism at its finest. Thanks for fighting with them for me. I'm glad you guys found a more reliable supplier. You should stick this on your wall just in case a Genesis employee comes looking for a job in the future. If you guys weren't before then you are International Distributors now huh."

"I was able to get my new four post lift from American Custom Lifts for thousands of dollars less than from any other lift company. I am extremely satisfied with the quality of my lift and the customer service I received. I purchased the 15,000 lb. lift, which has excellent capabilities of lifting company fleet vehicles that are fully loaded. It was so easy to install; I did it myself. I highly recommend American Custom Lifts."
- Mike R.
Honeycreek Repair

"I would recommend American Custom Lifts to anyone. Great product, service and customer follow-up. My lift looks better than I imagined in the garage! Easy to use and very attractive clean design. The installer you recommended was great. He said your design was one of the best to install."
- Tom V.
Palm Beach Gardens, FL

"I appreciate the e-mail and all the time you have put into my questions. I am really impressed with your operation. I will pass a good word along to everyone that is in the market. Thanks again for everything."
- Dan M.

"I want to let you know about the thrill I get every time that I use my lift. I used to work in the automotive service industry and took all of the equipment for granted. Each time I go into my garage - there it is - just waiting for my next project. I use it for everything from lifting quad runners and riding mowers to lifting the body from my 1970 Corvette for a frame restoration. The delivery was timely and the installation, following the instructions, was a breeze. I was surprised when you called to see how the lift was working and got a three-way call going with the factory to answer a minor question I had. Thanks again for all of your help both before and after the sale."
- David A.

"Thanks again for your help in making our lift "forklift-suitable." I appreciate the great customer service you provided!"
- Alison D.
Bublitz Machinery

"Most people sell you a product and then you never hear from them again – and if you do call them to ask a question or complain about something they don’t want to hear from you. It’s nice to know that there are still people who know what customer service is all about! Thank you and keep up the good work, and we will remember to pass along information about where we received our high quality lifts to people who ask us."
- Mark D.

"I bought a 4 post American Custom Lift from you about a year ago now and I want you to know that I am very happy with it. I have friends that come over and can't believe I have a car lift in my garage and when I tell them how much I paid for it they are always amazed by how affordable they really are. The lift is like having a second garage. Thanks again for building a great quality and affordable lift for me, and also thank you for the Christmas card!"
- Doug N.
Red Wing, MN

"I've been enjoying my lift. Removed my stock Porsche seats and replaced with Recaro - didn't have to crawl around on my knees. Polished the side of the car and wheels standing up - neat! Thanks again."
- Walt S.
Hollister, CA

"Please express to your management my total satisfaction with the service and follow up you have provided me. If there is any need you might have in the future for a reference, please don't hesitate in calling me."
- Steve H.
Castro Valley, CA

"Your service is so impressive (and so is my lift) that I have recommended you to a friend. You should be getting a call from [name deleted for privacy], so I hope you can close a sale with him."
- Andy P.
Chester, NJ