I just wanted to shoot you a quick email to let you know how AWESOME Ryan is. i like him even better than Jerry! he was professional and timely. i will certainly use him for years to come… On another note, i am glad that i called you to have this yearly check up. the lift was loose in A LOT of areas. in particular, the concrete bolts were so loose that it took Ryan several turns of the torque wrench for it to be within 150 ft/lbs. he was visible concerned and very happy that i called him out. Make it a great weekend!